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Product Returns

Returns, Refunds and Exchanges Policy

How To Return An Item

Should you wish to return an item to us, please ensure that:

Your item is in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase.
  1. Please email to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:
    Returns Department Tracking #
    Unit 1 Levens Hall Park
    Lund Lane
    HG3 2BG
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your item is in new condition, you may exchange your item for a different product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping costs.

Registered in England: 03127859 VAT No: 664779479